Our Privacy Policy
Privacy Policy for Roto-Rooter Chattanooga
Introduction: Privacy Policy for Roto-Rooter (Georgia and Tennessee)
This Privacy Policy ("Policy") explains how we, as a Roto-Rooter franchise operating in Georgia and Tennessee, handle your personal information when you visit our website (the "Site"). It covers how we collect, use, and share this information. If you have questions about our offline privacy practices, please contact your local Roto-Rooter office.
Changes to the Policy
We may occasionally update this Policy to reflect new uses of your information or changes in our practices. Any significant changes will be posted on our Site, and if we plan to use your personal information in new ways, we will notify you and seek your consent if required.
Information We Collect
Personal Information:
When you use our Site for services like finding a local plumber, scheduling service, or providing feedback, we collect personal information you provide, including your name, email address, postal address, and phone number. If you make a purchase, your credit card information is collected through a third-party processor.
If you apply for a job through our Site, we may collect your contact details and job history. Successful candidates may need to pass background checks and drug screenings. Optional demographic information (e.g., gender, race) is collected through third-party tools for employment-related purposes.
Location Information:
We use the Google Maps Geolocation API to process location-specific requests, which includes collecting data such as latitude/longitude, zip code, and city. Google Maps' terms and privacy policy apply, which you can review at Google Privacy Policy.
Other User Information:
We automatically gather certain data from Site visitors, such as browser type, operating system, IP address, and visit patterns. This information is stored in aggregate form and is not linked to personal data.
Cookies
We use cookies to enhance your experience on our Site. Session cookies help us remember your navigation choices. Cookies will expire when you clear your browser cache.
Our advertising partners may use cookies to show you relevant ads based on your interactions with our Site and other websites. Our Site may also use tracking technologies like Facebook Pixel. You can reject cookies through your browser settings, but this may limit some Site features.
Analytics
We use Google Analytics to track user behavior on our Site to improve its functionality. Google collects data such as domain type, IP address, and user activity, but we do not combine this with personally identifiable information. For more on Google's data practices, visit Google Privacy Policy.
“Do Not Track” Signals
Our Site does not currently respond to “Do Not Track” signals. We adhere to the standards outlined in this Policy.
How We Use and Share Your Information
We use your information to fulfill orders, provide local services, assist with promotions and recruitment, respond to inquiries, and improve our Site. We share information with local franchisees and contractors to provide services. Job applications are forwarded to the relevant franchisee or contractor for consideration.
We do not sell or rent your personal information to third parties. If our business undergoes a transfer of ownership, your information may be included in that transaction.
Data Retention
We retain personal information as long as necessary to service your relationship and enhance our Site. Job applications are sent directly to the relevant franchisee or contractor without being retained by us. Geolocation data from Google Maps API is not stored.
Security
We take reasonable measures to protect your personal information using industry-standard security practices, including SSL encryption. However, no internet transmission or storage method is completely secure.
Updating Your Information
To update or correct your personal information, email us at privacy.policy@rotorooter.com. We may require verification of your identity before processing any changes.
Third-Party Links and Franchisee Sites
This Policy covers only information collected on our Site. We may link to other sites, but we do not control their privacy practices. Review the privacy policies of any linked sites.
Some franchisees or contractors may have their own privacy policies, which we encourage you to review when visiting their sites.
SPAM
We do not send unsolicited bulk emails (spam) and do not sell or disclose customer information to unrelated third parties.
California Privacy Rights
If you are a California resident, you have rights under California’s “Shine the Light” law and the California Consumer Privacy Act (CCPA). For more information on these rights, please contact us or refer to our CCPA Notice.
Questions About Our Privacy Policy
For any questions about this Policy or our privacy practices, please contact us at:
Contact Information
For questions about this Policy or our privacy practices, please contact:
Roto-Rooter Franchisee Corporate Office: 75 Larry Drive Ringgold, GA
Contact: (423) 855-1212
Effective Date
This Policy was last updated on 16 July 2024. It supersedes all previous privacy policies related to the Site.
